Food Fight

November 2010


She Said

We were in Chapel Hill last month checking on sites
for the wedding rehearsal dinner (not for us,for my son).
We　ordered food in the restaurant and his meal was
not quite done to his satisfaction. He does this in
about every restaurant that we visit. His food is
either　too cold or 　too hot; like one of the three
bears in Goldilocks. Sometimes he doesn't have enough
ice in his drink, his fries are overcooked or it
took too long to get his food.　Maybe they brought
his food before he finished his salad. I've　seen
him make a mental note of when the next people
are seated and heaven help us if they get served
before he does.　The list just goes on and on.
If I'm not satisfied with something, I just　chalk
it up to　an off night and keep quiet.　But not him,
in　fact, in most all of our favorite restaurants,
the wait staff will run to take their break when
they see him charging through the door.. I have
thought about going in while he is parking the car,
getting a table, ordering my food, and eating my
appetizer before he ever comes in, just so I won't be
associated with all his peccadillo's. Just kidding,
but he does seem to demand perfect food and service
in the classier restaurants. He　expects impeccable
service,　 food cooked exactly the way he likes it,
and even though he does not demand it, he does like
for the manager to come by our table so he can complain.
Don't get me wrong, he can be very complimentary to
the wait staff for a job well done, to the manager
if the food is cooked right, and he even tells the
manager and wait staff to give his compliments to
the chef. That happens once or twice a year. He
also seldom complains at fast food restaurants.

All of this sure is a pity because he really is a sweet guy.
This doesn't mean that restaurants are the only place he
complains though; he complains about many things, but
I am sure if you read this column each month you already
know about that. By the way, if you're looking for me,
I'll be under the table.


　　

He Said

At this same restaurant, we were given two rolls.
You picked up a roll first because I am a gentleman
and ladies goes first. I chose the second roll which
was quite fresh, soft and delicious I might add. I
saw that you took one bite and put your roll down,
and stopped eating. When I ask what was wrong, you
said the roll was too hard to eat. I immediately
ask the waiter to bring you another roll and when
he did, he apologized profusely and later the
owner came over apologized and even brought us
another bread basket full of rolls. He explain
to us that if customers don't point out the problems,
the restaurant can't correct them. Now on the way
home I didn't hear you complaining about my decision
to ask for a soft, fresh roll which, by the way,
you had no problem consuming. Without me bringing
this to the owner and waiters' attention, you
would not have had fresh bread, and the owner would
never have known why you almost lost a tooth.
Your reasoning is that I am just a complainer with
nothing to do except harass the help and vie for
the owners attention. I have run a retail store
and the only way you can correct bad situations
is if you know about them.　 I know I embarrass
you sometimes when I complain and send food back,
but what you take as being a troublemaker,
I figure I am a hero and worshiped as a great
quality control expert for every restaurant
in town. Most of the waiters are climbing all
over each other trying to get to my table.
I have never left less than twenty percent tip,
if I get quality service, and most of them know
it. As a matter of fact, it would not surprise
me if some of the managers are trying to beat
the wait staff to my table so they can get to wait on me.